Shipping policy

At LibertyPaw.com, we know you want your order delivered quickly and without unnecessary shipping costs. We work hard to process and ship orders as quickly as possible.

Free Shipping

Free standard shipping is available on orders of $27 or more.

Orders under $27 may be subject to a shipping charge, which will be displayed at checkout before you complete your purchase.

Order Processing & Same-Day Shipping

Most LibertyPaw orders are processed and shipped the same day, Monday through Friday, when the order is placed by 2:00 PM Eastern Time (ET).

• Orders placed before 2:00 PM ET Monday–Friday will typically ship the same day.

• Orders placed after 2:00 PM ET will typically ship on the next shipping day.

• Orders placed on Sundays or holidays will typically be processed on the next available shipping day.

While we make every effort to ship orders the same day, processing times may occasionally be longer due to high order volume, product availability, severe weather, carrier delays, holidays, or other circumstances outside our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow time for the carrier's tracking system to update after your shipping confirmation is sent.

Estimated Delivery Times

Delivery times begin after your order has been processed and shipped. Transit times vary depending on the shipping destination, carrier, shipping method, weather conditions, holidays, and other factors affecting the carrier.

Any delivery date provided at checkout or by the shipping carrier is an estimate and is not guaranteed by LibertyPaw.

Shipping Address Accuracy

Please review your shipping address carefully before completing your order.

LibertyPaw is not responsible for delays or delivery problems caused by an incorrect, incomplete, or outdated shipping address provided at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will make every reasonable effort to update the address before shipment, but we cannot guarantee changes can be made once an order has entered processing or has been shipped.

Lost, Delayed, or Damaged Packages

Once a package has been transferred to the shipping carrier, delivery may occasionally be affected by circumstances outside LibertyPaw's control.

If your package appears to be significantly delayed, lost, or arrives damaged, please contact us with your order information so our customer service team can assist you.

For damaged shipments, please keep the original packaging and take photographs of the package and damaged item when possible, as this information may be needed to investigate the shipment.

Multiple Shipments

Some orders may contain products that ship separately. If your order is divided into multiple shipments, you may receive separate shipping confirmations and tracking information.

You will not be charged additional shipping fees solely because LibertyPaw ships your order in multiple packages.

Questions About Your Order?

If you have questions about shipping or the status of your order, please contact the LibertyPaw Customer Service Team at shop@LibertyPaw.com.

We appreciate your business and are committed to getting your LibertyPaw order on its way as quickly as possible.

LibertyPaw