Refund policy

30-Day Happiness Guarantee

We want you and your pet to be happy with your purchase. Eligible products are covered by our 30-Day Happiness Guarantee. You have 30 days after receiving your item to request a refund or replacement, at your choice.

Return Eligibility

Products other than supplements must be returned in the same condition you received them: unworn or unused, with any original tags and in their original packaging. You will also need your receipt, order number or other proof of purchase.

Supplements are eligible even if the container has been opened, as explained below.

Supplements

Eligible LibertyPaw supplements are covered by our 30-Day Happiness Guarantee, including supplements purchased through a subscription. If you or your pup are unhappy with a supplement for any reason, contact shop@libertypaw.com within 30 days of receiving your order to request a refund or replacement, at your choice—even if the container has been opened.

How to Request a Return or Replacement

Email shop@libertypaw.com with your order information and let us know whether you would like a refund or replacement.

We will provide a Return Merchandise Authorization number (RMA#) and instructions explaining whether an item needs to be returned and where to send it.

Please contact us before shipping anything back. Returns under our 30-Day Happiness Guarantee must be authorized and include an RMA#. Use the warehouse address provided in your return instructions.

Return Shipping and Restocking Fees

You are responsible for the shipping costs to return an item to the LibertyPaw warehouse.

If you choose an approved replacement, LibertyPaw will ship the replacement to you free of charge. No minimum purchase amount applies to replacement shipping. If the original item must be returned, you are responsible for that return shipment.

We do not charge a restocking fee.

These shipping terms do not override any rights you have under applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact shop@libertypaw.com promptly so we can evaluate the issue and make it right.

Please contact us before returning the item so we can provide the appropriate instructions. Where applicable law requires us to cover return shipping, we will do so.

Exceptions

Gift cards, custom or personalized products, and items clearly marked Final Sale or clearance are excluded from our voluntary 30-Day Happiness Guarantee.

An everyday discount or compare-at price does not make an item Final Sale or remove its guarantee eligibility. This includes Multi’s reduced price unless it is explicitly marked Final Sale or clearance.

Replacements and Exchanges

For eligible products, you may choose a refund or replacement. Contact us to arrange your replacement; you do not need to place a separate order to receive an approved replacement.

If you would prefer a different product, contact us so we can explain the available exchange options and any price difference before proceeding.

Refunds

We will notify you when your refund request has been reviewed. If a return is required, we will review it after receiving and inspecting the item.

Approved refunds will be issued to your original payment method within 10 business days of approval, unless applicable law requires an earlier refund.

Your bank or credit card company may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact shop@libertypaw.com.

European Union Right of Withdrawal

If your purchase is covered by European Union consumer withdrawal rights, you may notify us within 14 days after delivery that you wish to cancel, without giving a reason, subject to applicable legal exceptions.

You are responsible for return shipping unless applicable law requires otherwise. You may inspect goods as you would in a shop; our unused-item and original-packaging conditions do not restrict your statutory rights.

For a valid withdrawal, we will reimburse the required payments, including standard outbound delivery charges, within 14 days after receiving your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever comes first. Additional charges for delivery above our standard option need not be refunded.

Our RMA procedure, Final Sale exclusions and ordinary refund-approval timeline do not override these statutory rights.

Product Warranties

The 30-Day Happiness Guarantee is additional to applicable product warranties, including the Maximus leash lifetime warranty and the K-9 dryer two-year motor warranty. Their respective warranty terms continue to apply.

Contact Us

For any return, refund or replacement question, email shop@libertypaw.com.