Flora the Flamingo

• Shipping Time Frame: Most LibertyPaw items are shipped within 1–2 business days, barring any inventory-related exceptions, which will be clearly communicated.
• Commitment to Promptness: We prioritize swift delivery and make every effort to ship the same day if order is placed by 2:00 PM ET (Monday–Saturday). We will promptly inform customers of shipment confirmations or any unforeseen delays.
• Quality Assurance: While we aim for rapid order fulfillment, LibertyPaw remains dedicated to upholding exceptional product quality. All our products are proudly Made in America!!
• Shipping Fees:

1. Orders under $37 incur a flat $6.46 shipping fee within the USA. Some items are eligible for expedited shipping, and you will see that charge during the checkout process.
2. Orders of $37 or more qualify for free shipping within the USA.

• Carriers: All shipments are handled by USPS, FedEx or UPS for reliable delivery.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (supplements are the exception — see below). You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@libertypaw.com with the reason for your return and to get an RMA# (Return Merchandise Authorization #).

If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is paid by the customer; approved replacements ship to you free. Items sent back to us without first requesting a return, or without an RMA# will not be accepted.

You can always contact us for any return question at shop@libertypaw.com .

Supplements — 30-Day Happiness Guarantee

All LibertyPaw supplements are covered by our 30-day happiness guarantee. If you or your pup aren’t happy with a supplement for any reason, contact us at shop@libertypaw.com within 30 days of receiving your order and we’ll make it right with a refund or replacement — even if the jar has been opened.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom products (such as special orders or personalized items), items marked Final Sale or clearance, and gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@libertypaw.com